21+ Only — Play Responsibly

Responsible Gaming at hzay

Gaming at hzay is designed to be entertaining, not stressful. We provide practical tools and clear guidance to help every player in Bangladesh enjoy games within their own limits — and to step back whenever they need to.

⚠️ hzay is strictly for adults aged 21 and above. Playing on behalf of a minor is prohibited and will result in permanent account closure.

Gaming Should Always Be Entertainment

At hzay, we believe that online gaming — whether that is cricket betting, live casino, slots, or fish arcade titles — is at its best when it is a leisure activity chosen freely and enjoyed within a budget you are comfortable with. The moment gaming stops feeling fun and starts feeling like an obligation, a financial pressure, or a way to escape problems, it has moved from healthy entertainment into territory that needs attention.

Responsible gaming is not about restricting enjoyment — it is about making sure that gaming remains a positive part of your day rather than a disruptive one. hzay is committed to giving every registered player in Bangladesh access to practical tools that put them in control of how they play, how much they spend, and how much time they dedicate to the platform.

All players on hzay must be 21 years of age or older. This is a firm policy that exists to protect young people from the potential harms associated with gambling. hzay uses KYC verification procedures to confirm the age and identity of every account holder, and any account found to belong to a person under 21 will be immediately closed with all funds returned in accordance with hzay's verification policy.

Tools to Keep You in Control

hzay provides the following responsible gaming tools to all registered players. You can activate or adjust any of these tools at any time by contacting hzay's support team. Requests to increase a limit or remove a restriction are subject to a mandatory 24-hour cooling-off period before taking effect.

💰 Deposit Limits Set a daily, weekly, or monthly cap on how much you can deposit into your hzay account. Once your limit is reached, deposits are blocked until the next period begins.

⏱️ Time-Out Take a short break from hzay for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot place bets or make deposits.

🚫 Self-Exclusion Request a longer exclusion of 3 months, 6 months, 1 year, or permanent. Self-exclusion locks your account completely. To reverse a temporary exclusion, a 7-day review applies.

🔒 Account Lock If you feel you need to stop immediately, request an instant account lock. Access is suspended at once and you will be required to contact support to reopen your account after a review period.

📊 Activity History Review your full betting and deposit history at any time inside your hzay account. Transparency about your activity helps you make informed decisions about your play.

🛑 Loss Limits Set a ceiling on how much you are willing to lose in a given time period. If your net losses reach this threshold, further betting is automatically suspended until the period resets.

How to Activate a Responsible Gaming Tool

Activating any of hzay's responsible gaming tools is straightforward. Follow these steps to put a limit or restriction in place on your account:

Use the hzay Login page to access your account. Make sure you are using the correct registered mobile number or email address.

Contact the support team

Reach hzay's support team via live chat on hzay.ws or by emailing [email protected]. Clearly state which tool you want to activate and the parameters you want to set (e.g., daily deposit limit of ৳500, or a 7-day time-out).

Confirm your identity

For security, hzay may ask you to confirm your identity before applying any restriction to your account. This protects you against unauthorised changes to your account settings.

The tool is applied immediately

Restrictions — such as deposit limits, time-outs, and self-exclusions — take effect as soon as they are confirmed by the support team. There is no delay. Requests to relax or remove a restriction are subject to a 24-hour to 7-day waiting period depending on the tool.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious at first. The following are recognised warning signs that gambling may be moving beyond healthy entertainment. If several of these apply to you, we encourage you to use one of hzay's responsible gaming tools or to reach out to a professional support organisation:

⚠️Spending more money on gambling than you originally planned, or chasing losses by making larger bets to try to win back what you have lost.
⚠️Borrowing money, selling belongings, or neglecting bills and everyday financial responsibilities in order to fund gambling activity.
⚠️Feeling irritable, anxious, or restless when not gambling, or using gambling as a way to escape stress, low mood, or personal problems.
⚠️Lying to family members, friends, or colleagues about how much time or money you spend on gambling, or hiding gambling activity from people close to you.
⚠️Neglecting work, study, family commitments, meals, or sleep because of time spent gambling on hzay or other platforms.
⚠️Repeatedly trying and failing to reduce or stop gambling, or feeling powerless to control how often or how much you gamble despite intending to cut back.

Recognising these signs early is important. The sooner you reach out — whether to hzay's support team or to an independent counselling service — the more options are available to you. There is no shame in asking for help, and hzay's team will handle any responsible gaming request with full confidentiality and without judgement.

Support and Help Resources

If you feel that gambling is becoming a problem for you or someone you care about, hzay encourages you to seek help. The following support options are available:

hzay Support Team

hzay's support team is available around the clock. If you want to discuss your gambling habits, activate a restriction, or request self-exclusion, contact us via live chat on hzay.ws or email [email protected]. All responsible gaming conversations are handled confidentially by a trained member of our team. We will not pressure you to continue playing and we will not place barriers in the way of activating any protection tool you request.

National Mental Health Helpline (Bangladesh)

Bangladesh has a national mental health and crisis support helpline operated by the National Institute of Mental Health (NIMH) in Dhaka. If gambling-related stress, anxiety, or financial pressure is affecting your mental health, NIMH's counselling services can provide confidential professional support. Contact details for NIMH and affiliated crisis centres are published on the Bangladesh Ministry of Health and Family Welfare website.

Trusted Friends and Family

Talking to someone you trust — a family member, a close friend, or a religious adviser — is often the first and most effective step. Many people in Bangladesh find that sharing their concerns with a trusted person helps them feel less alone and makes it easier to take action. If you are in Dhaka, Chittagong, Sylhet, Khulna, or any other city, community support networks can also provide informal but meaningful assistance.

hzay does not provide links to external websites; however, we strongly encourage any player experiencing gambling-related difficulties to seek appropriate professional or community support. Your wellbeing matters more to us than any account activity.

hzay's Commitment to Responsible Gaming

Responsible gaming is not an afterthought at hzay — it is built into the platform's design. hzay's support team is trained to identify accounts that may be showing patterns consistent with problem gambling, including unusually rapid deposit sequences, frequent chasing of losses, or sudden large increases in bet size. When these patterns are identified, hzay may proactively contact the player to offer support tools, even if no request has been made.

hzay does not market gambling as a way to make money or solve financial problems. All promotional materials on hzay.ws present gaming as entertainment only. Bonuses and promotions are designed to enhance the gaming experience, not to encourage players to deposit more than they are comfortable with. hzay does not send marketing communications to players who have opted out, are under a time-out, or are self-excluded.

hzay reviews its responsible gaming procedures on a regular basis and updates its tools to reflect best practices in the industry. If you have a suggestion about how hzay could better support responsible gaming, we welcome your feedback via the support team. Every such suggestion is reviewed by hzay's operations team and considered for implementation.

Protecting Young People and Minors

hzay strictly prohibits any person under the age of 21 from registering an account or participating in any gambling activity on hzay.ws. Age verification is a mandatory part of the registration and KYC process. hzay reserves the right to request additional identity documentation at any point and to close accounts immediately where age requirements are not met.

Parents and guardians in Bangladesh are encouraged to use the parental control tools available through mobile network operators — including Grameenphone, Robi, Banglalink, Airtel, and Teletalk — and through internet service providers to restrict access to online gambling platforms on devices used by minors. If you believe a minor has accessed hzay, contact hzay's support team immediately. hzay will investigate and take appropriate action without delay.

Any winnings accumulated by an account that is found to belong to a person under 21 will be forfeited in full. hzay takes the protection of minors seriously and cooperates fully with any legitimate investigation by relevant authorities in Bangladesh.

Play Smart, Play Safe with hzay

Gambling is more enjoyable when you stay in control. Log in to your hzay account to set your limits, explore our games at your own pace, or visit our FAQ for answers to common questions about responsible gaming tools.

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