hzay Frequently Asked Questions

Creating an hzay account takes under three minutes. Visit hzay.ws, click the registration button, and fill in your mobile number, email address, and a secure password. You must confirm that you are 21 years of age or older and agree to hzay's Terms and Conditions. After submitting, hzay will send a one-time code to verify your mobile number. Once confirmed, your account is active and you can make your first deposit via bKash, Nagad, or Rocket.

hzay requires a government-issued photo ID for KYC — your National Identity Card (NID), passport, or driving licence are all accepted. You will need to upload a clear photo or scan of the document along with a selfie holding it. hzay may also ask for confirmation of your registered mobile number or your payment method (for example, a screenshot of your bKash or Nagad account). Verification is typically completed within 24 hours of submission.

Go to the hzay Login page and select the Forgot Password option. Enter the mobile number or email address linked to your account and hzay will send a one-time OTP. Enter the OTP and choose a new password. If you no longer have access to your registered mobile number or email, contact hzay's support team directly at [email protected] with your account details for manual identity verification and account recovery assistance.

No — hzay strictly permits one account per player. If hzay detects duplicate accounts sharing the same NID, phone number, device, or payment method, all duplicates will be closed and any associated bonuses or winnings forfeited. If you believe you have accidentally created a second account, contact hzay support immediately at [email protected] before placing any further bets so the situation can be resolved without affecting your primary account.

To close your hzay account permanently, email [email protected] with the subject line Account Closure Request. Before closing, hzay will process any remaining balance to your registered bKash, Nagad, or bank account. Permanent closure cannot be reversed — you will not be able to reopen the same account. If you are requesting closure due to gambling-related concerns, hzay encourages you to review the Responsible Gaming page first, where self-exclusion and time-out options may be a better fit.

Log in to your hzay account, go to the Deposit section, and select bKash. hzay will show a merchant number and a unique transaction reference code. Open your bKash app, tap Send Money or Payment, enter the merchant number and amount, include the reference code in the reference field, and confirm with your PIN. bKash deposits on hzay usually reflect within a few minutes. The minimum bKash deposit is ৳200.

Yes. hzay accepts Nagad, Rocket, and Upay alongside bKash for both deposits and withdrawals. The process mirrors bKash — select your preferred wallet in the Deposit or Withdrawal section, follow the on-screen instructions, and include the provided reference code. Dutch-Bangla Bank, BRAC Bank, IBBL, and Sonali Bank are also supported for direct bank transfers. Processing times for Nagad and Rocket are typically 5-15 minutes for deposits and up to 4 hours for withdrawals.

hzay processes most withdrawal requests to bKash, Nagad, and Rocket within 1-4 hours during normal Bangladesh Standard Time operating hours. Many withdrawals complete within 30-60 minutes once approved. During high-volume periods — such as BPL final nights or major promotional events — processing may take a little longer. If your withdrawal has not arrived within 4 hours of approval confirmation, contact hzay support at [email protected] with your transaction reference number.

The minimum withdrawal on hzay is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay). For bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or other supported Bangladeshi banks, the minimum is ৳1,000. There is no hard upper limit on withdrawal amounts, but large transactions may trigger an additional identity review in line with hzay's KYC policy before the funds are released.

hzay does not charge its own platform fees on deposits or withdrawals. That said, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges — these are set by the payment provider and are outside hzay's control. Any such charges will appear in your wallet or bank statement rather than being deducted by hzay. We recommend checking your payment provider's current fee schedule before transacting.

hzay covers BPL, IPL, T20 World Cup, ICC tournaments, and international Test and ODI matches involving the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, total wickets, over/under run lines, individual over totals, and live in-play betting with real-time odds updates. All match results are settled on the official result declared by the relevant cricket governing body. Minimum bet per selection is ৳50.

Yes. hzay is a fully browser-based platform — no app download is needed. Open hzay.ws in Chrome, Safari, or any modern browser on your Android or iOS phone and log in to access the complete game library. The site is optimised for 4G connections commonly available across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. All games including slots, live casino tables, fish arcade titles, and sports betting load directly in the browser.

All slot games on hzay use certified Random Number Generator (RNG) technology, ensuring every spin outcome is entirely random and cannot be predicted or altered. hzay sources its slots from internationally recognised providers including Pragmatic Play, NetEnt, and Microgaming — all of which publish independently audited RTP figures. Typical slot RTP values on hzay range from 94% to 97%. hzay does not modify the RTP settings of any game supplied by its providers.

hzay's live casino features real-time streamed tables including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Dragon Tiger, and Andar Bahar, plus game-show titles such as Crazy Time and Mega Ball. Games are powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. Multiple stake levels are available at each table, making hzay's live casino suitable for casual players and high rollers alike from across Bangladesh.

To bet on a BPL match, log in to hzay, go to the Cricket section, select the fixture, choose your market, enter your stake in BDT, and confirm. Bets are accepted until the market closes at the scheduled start time. All BPL bets are settled on the official match result. If a match is abandoned or no result is declared, bets are voided and stakes returned. The minimum bet is ৳50 per selection and odds are displayed in decimal format.

hzay offers a welcome bonus to all newly registered players who complete a qualifying first deposit. The bonus is credited automatically to your account once the deposit clears. Full details — including the bonus amount, minimum qualifying deposit, and applicable wagering requirement — are shown on the hzay promotions page. Welcome bonus terms are updated periodically, so always read the current terms before depositing to ensure you meet the eligibility conditions.

The wagering requirement tells you how many times you must bet the bonus amount before any winnings from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. Bets on hzay slots, live casino tables, and sports markets typically all count toward the requirement, though contribution rates may vary by game type — check the specific bonus terms for details.

No. Bonus funds and winnings generated from them cannot be withdrawn until the full wagering requirement is met. If you request a withdrawal while a bonus is active and the requirement is incomplete, hzay will remove the bonus and any bonus-derived winnings before processing your real-money withdrawal. If you prefer not to complete a wagering requirement, contact hzay support at [email protected] to have the bonus removed from your account before you begin wagering.

Yes. Beyond the welcome bonus, hzay regularly runs reload bonuses on subsequent deposits, free spins on selected Pragmatic Play and other slot titles, and seasonal promotions tied to Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, BPL season, and the IPL. Promotions are sent to opted-in players and listed on the hzay promotions page. Check back regularly as new offers are added throughout the year.

hzay rewards consistent players through a loyalty programme that tracks wagering activity across all game categories — cricket betting, slots, live casino, and fish arcade. Points accumulate with each qualifying bet, and higher tiers unlock benefits including faster withdrawal processing, dedicated account support, increased deposit limits, and exclusive promotional offers. Contact hzay support or check the promotions page for current VIP tier requirements and how to qualify.

hzay is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and hzay's servers. Account details, personal information, and payment data are never shared with third parties without player consent. All games use certified RNG or live dealer technology from internationally recognised providers, ensuring fair outcomes on every bet. hzay also enforces strict KYC procedures to protect the integrity of the platform and its player community.

The minimum age to register and play on hzay is 21 years. This applies to all players regardless of their location within Bangladesh. hzay enforces this through mandatory age verification as part of the KYC process. Any account found to belong to a person under 21 will be closed immediately, with all funds handled according to hzay's verification policy. hzay encourages parents and guardians to use device-level parental controls to prevent underage access to gambling platforms.

To set a daily, weekly, or monthly deposit limit on your hzay account, contact the support team via live chat on hzay.ws or by emailing [email protected] with your preferred limit amount. The limit is applied to your account immediately. Any request to increase an existing deposit limit is subject to a mandatory 24-hour cooling-off period before it takes effect. Requests to reduce a limit take effect right away with no waiting period.

Yes. hzay offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. To activate self-exclusion, contact hzay support via live chat or email at [email protected]. Once active, your account is fully locked and you cannot log in, deposit, or place bets. A temporary exclusion can only be lifted after the period ends and a 7-day review is completed. Shorter time-out options (24 hours to 30 days) are also available if you need a brief break rather than full exclusion.

hzay's support team is available 24 hours a day, 7 days a week. The quickest route is the live chat feature on hzay.ws, which connects you to an agent in minutes. You can also email [email protected] — responses are typically sent within a few hours during Bangladesh Standard Time business hours. The support team can help with account issues, payment queries, bonus questions, responsible gaming tools, and any other platform-related concern.